These Terms and Conditions apply to all customers purchasing floral products and related items from Yeading Florist via our online platform, covering Yeading and the surrounding areas. Prior to placing an order on our website, please review these Terms and Conditions ("Terms") carefully. By placing an order, you agree to be bound by these Terms, which form the basis of a legally binding contract between you (the "Customer") and Yeading Florist ("we", "us" or "our").
1.1 Creating an Order: To purchase flowers or related goods online from Yeading Florist, you must select your products, provide accurate delivery details, and complete the checkout process on our website. You are responsible for ensuring all information provided—including recipient details, message cards, and delivery date—is accurate and complete for successful flower delivery across Yeading and surrounding areas.
1.2 Order Confirmation: Upon placing an order, you will receive an automated confirmation message indicating receipt of your order. This communication does not indicate acceptance of your order. Acceptance and completion of the contract occurs once payment has been processed, and you receive a further communication confirming dispatch or preparation of your order.
1.3 Stock Availability: All products are subject to availability. In the event that an item is unavailable after ordering, we will contact you promptly to arrange a suitable substitution of equal value or issue a full refund.
1.4 Delivery Areas: Our flower delivery service primarily serves customers in Yeading and its surrounding areas. If an address falls outside our standard delivery zones, we will notify you as soon as possible and may offer alternative delivery arrangements or a refund.
2.1 Payment Methods: We accept secure online payment methods, including debit cards, credit cards and other payment gateways as displayed at checkout. Payment must be received in full before orders are dispatched.
2.2 Pricing: All prices for flowers, arrangements and delivery charges are clearly displayed on our website and are inclusive of VAT where applicable. Yeading Florist reserves the right to update pricing at any time without prior notice; however, the price displayed at the time of order is the price you will be charged.
2.3 Payment Security: Our payment processing partners use encryption and secure protocols to ensure your payment information remains protected and confidential at all times. Yeading Florist does not retain your credit or debit card details following completion of the transaction.
3.1 Delivery Schedule: We endeavour to deliver flower arrangements within the specified timeframe to addresses in Yeading and the surrounding areas. While we make every effort to accommodate preferred delivery dates and times, we cannot guarantee delivery at exact times.
3.2 Failed Deliveries: If a delivery cannot be completed due to unavailable recipients, incomplete details, no access, or other unforeseen circumstances, we will attempt to contact you or the recipient to arrange redelivery or collection where possible. Additional charges may apply for repeat attempts.
3.3 Force Majeure: Yeading Florist is not liable for failure or delay in delivery resulting from causes beyond our reasonable control, including but not limited to adverse weather, traffic conditions, supply shortages, or other force majeure events.
4.1 Cancelling an Order: You have the right to cancel your order for flower delivery, providing that the cancellation is made at least 24 hours before the scheduled delivery date. To cancel, you must notify Yeading Florist as soon as possible using the contact details provided on our website. If your order has already been prepared or dispatched, cancellation may not be possible, and you may be liable for the full cost of the order.
4.2 Amendment of Orders: Requests to change order details (such as delivery address, item selection or message) should be made at least 24 hours prior to the scheduled delivery. Once your flowers are prepared or in transit, amendments cannot be guaranteed but we will make reasonable efforts to accommodate minor changes.
4.3 Refunds: Where an order is cancelled according to these Terms, you will be entitled to a full refund, which will be processed using the same payment method used at purchase.
5.1 Product Imagery and Freshness: Product images on our website are for illustrative purposes only. While we make every effort to deliver bouquets that match the description and image, natural variations occur, and substitutions due to seasonal availability may be necessary. All delivered flowers are fresh and professionally arranged to the highest standards.
5.2 Substitutions: On rare occasions, particular flower varieties, colours, vases, or wrapping depicted may not be available due to seasonal or market availability, especially during peak flower periods in Yeading. We reserve the right to substitute items with similar products of equal or greater value with no detriment to the overall design and quality.
6.1 Limitation of Liability: Yeading Florist's responsibility for losses you suffer as a result of us breaching these Terms is strictly limited to the purchase price of the product you ordered. We are not liable for indirect, consequential, or incidental damages arising from use, late delivery, or non-delivery of products, except where otherwise provided under UK consumer law.
6.2 Recipient Outcomes: We cannot accept liability for how flowers are cared for once delivered. While care instructions are provided, we are not responsible for the shelf life of flowers if appropriate care is not taken or if third parties handle the order after delivery.
6.3 Events Outside Our Control: Yeading Florist is not responsible for failure or delay in performing our obligations where such failure or delay results from any force majeure events or factors beyond our reasonable control.
7.1 Accurate Information: You are responsible for providing complete and accurate information at checkout. Yeading Florist cannot be held responsible for failed or delayed deliveries as a result of incorrect or insufficient details supplied by the customer.
7.2 Use of the Online Platform: You agree not to use our website or services for any unlawful purpose or in a way that might harm the reputation of Yeading Florist or impede service provision to other customers in Yeading and nearby regions.
8.1 Queries and Complaints: Should you have any concerns regarding your flower delivery, please notify us within 24 hours of receiving your order. We will address customer queries promptly and aim to resolve any issue to your satisfaction, in accordance with your statutory rights under UK law.
8.2 Returns: Due to the perishable nature of flowers, returns are not generally accepted unless the product is faulty, damaged on arrival, or not as described. If a return is authorised, we will collect the faulty flowers or ask that you provide photographic evidence before issuing a replacement or refund as appropriate.
9.1 Website Content: All content, images, logos, and branding on the Yeading Florist website are the intellectual property of Yeading Florist or its licensors. Unauthorised use, reproduction, or distribution of any website material is strictly prohibited.
10.1 Data Protection: Personal information collected from you in the course of ordering is processed and stored securely in line with our privacy policy and the requirements of the General Data Protection Regulation (GDPR) and other applicable privacy laws in England and Wales. We will not share your personal information with third parties without your prior consent, except as necessary to fulfil your order (for example, courier or delivery partners).
11.1 Governing Law: These Terms and any disputes or claims arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.
11.2 Jurisdiction: Both parties hereby submit to the exclusive jurisdiction of the courts of England and Wales for the adjudication of any disputes.
Yeading Florist reserves the right to amend these Terms & Conditions from time to time without prior notice. Updated versions will be effective from the moment they are published on our website and will apply to all transactions made thereafter. We encourage you to review these terms regularly when purchasing floral products online from us.
These Terms & Conditions apply to all flower delivery orders placed online with Yeading Florist by customers across Yeading and the surrounding areas. By placing an order, you acknowledge and agree to be bound by the latest version of these Terms.
If you have any questions about these Terms and Conditions, please refer to the FAQs or get in touch using the online contact form provided on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Yeading, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Yeading.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
